Privacy Policy

1. Introduction

JiL Care ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

• Contact information (name, address, phone number, email)
• Health and medical information relevant to care provision
• Emergency contact details
• Financial information for billing purposes
• Care preferences and requirements
• Records of care provided and communications

3. How We Use Your Information

We use your personal data to:

• Provide and manage care services
• Assess your care needs and develop care plans
• Communicate with you and your representatives
• Process payments and maintain financial records
• Comply with legal and regulatory requirements
• Improve our services and train our staff

4. Legal Basis for Processing

We process your personal data based on:

• Contract performance - to provide care services you've requested
• Legal obligation - to comply with healthcare regulations
• Vital interests - to protect your health and wellbeing
• Legitimate interests - to improve our services and ensure quality care
• Consent - where specifically obtained for certain processing activities

5. Data Sharing

We may share your information with healthcare professionals, regulatory bodies (such as the CQC), and other organizations involved in your care. We will only share information when necessary and in accordance with data protection laws.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent where applicable

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations. Care records are typically retained for a minimum of 7 years after the last service provision.

9. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact our Data Protection Officer:

Email: dpo@jilcare.co.uk
Phone: 020 3488 8343
Address: 16 Coldharbour Lane, London SE5 9PR

10. Complaints

If you're unhappy with how we've handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.